Thank you for choosing Countryman Outfits Clothing for your fashion needs. We value your satisfaction and strive to provide you with high-quality products. However, we understand that there might be instances where you need to return or exchange an item. Please read our return policy below for more information:
**1. Return Eligibility:**- Returns are accepted within 30 days from the date of purchase.- Items must be in their original, unused, and unwashed condition, with all tags and labels attached.- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
**2. Return Process:**To initiate a return, please follow these steps:- Visit our physical store at inglewood LA Brea Ave in California, or contact our customer service team at [buy@countrymangroup.org] for online orders.- Provide your proof of purchase and a reason for the return.- Our team will guide you through the return process and provide you with a Return Authorization Number (RAN), if applicable.
**3. In-Store Returns:**If you're returning an item in-store, please bring the item along with your proof of purchase and RAN (if provided). Our staff will assist you in processing the return or exchange.
**4. Online Returns:**For online orders, follow these steps:- Contact our customer service team to initiate the return process and obtain an RAN.- Package the item securely in its original packaging.- Include a copy of the original receipt and the RAN in the package.- Ship the package to the following address: Countryman Outfits Clothing [1150 s la brea ave Inglewood CA 90301]
**5. Return Shipping:**- Customers are responsible for all return shipping costs unless the return is due to a defect or an error on our part.- We recommend using a trackable shipping method for returns to ensure the package's safe arrival.
**6. Refunds:**- Refunds will be processed within 5 business days of receiving the returned item.- The refund will be issued to the original payment method used for the purchase.- Shipping fees are non-refundable.
**7. Exchanges:**- If you wish to exchange an item, please specify the new size, color, or product you'd like when contacting us for a return.- Exchanges are subject to product availability.
**8. Non-Returnable Items:**- Items marked as final sale cannot be returned or exchanged unless they are defective.
**9. Defective or Incorrect Items:**- If you receive a defective or incorrect item, please contact our customer service team immediately for assistance. We will provide instructions for the return or exchange process.
Please note that this return policy applies to purchases made at our inglewood LA Brea Ave location in California. For online purchases, specific instructions are provided above.
If you have any questions or need further assistance, please don't hesitate to contact our customer service team at [customer service email/phone number].
Thank you for choosing Countryman Outfits Clothing. We appreciate your business and look forward to serving you again in the future.
Sincerely,
[Joseph Che]Customer Service ManagerCountryman Outfits Clothing
